1. Nature of Custom Services
Software engineering, web application development, and technical consulting involve custom time, dedicated engineering capacity, and bespoke code creation. Because work is performed custom to order, traditional physical-good return policies do not apply.
2. Milestone-Based Protections
To protect both parties, project engagements are structured around clear, verifiable milestones:
- Upfront Deposit: Initial deposits secure engineering calendar time and initiate architecture discovery, repository setup, and prototyping. Deposits become non-refundable once active development begins.
- Staging Review Milestone: Work is deployed to a private staging URL for Client inspection. Milestone payments are only due once agreed deliverables are demonstrated.
- Final Release Milestone: The final payment is made prior to transferring production credentials, domains, and full GitHub repository ownership.
3. Project Cancellation & Pro-Rata Settlement
If a Client chooses to cancel a project before completion:
- Notice must be provided in writing via email.
- Any completed and approved milestones are non-refundable.
- For in-progress milestones, billing is calculated pro-rata based on actual hours or features delivered up to the cancellation notice. Any unearned balance from advance deposits will be promptly refunded within 14 business days.
- All code, assets, and documentation completed up to the date of cancellation will be handed over to the Client.
4. 30-Day Post-Launch Bug-Fix Guarantee
Rather than standard refunds on delivered digital software, we provide a 30-day warranty on all delivered contracts. If any bug or deviation from the agreed scope occurs within 30 days of production launch, we will resolve it promptly at zero additional cost.
5. Inquiries & Billing Support
For any questions regarding milestone status, invoices, or cancellations, please reach out directly:
